FAQs

General:

We offer two great packages: the Experience and the Enthusiast package.

The Experience Package is ideal for the first time Plumdrop user, or for those who are dipping their toes into a new adventure for the first time. It’s inclusive only of the mailed gear: there is no Concierge Service in this package to help you plan your adventure or to help facilitate pickup of larger gear. The Experience Package is $199/activity with no commitment, plus the cost of the items in the essentials bag that you can purchase.

 

The Enthusiast Package is the complete Plumdrop experience, and we recommend it for frequent Plumdrop Users or for those who plan outdoor adventures regularly. The Enthusiast Package comes with our premier Concierge Services to help you plan your adventure, and also includes insurance, flexible changes on the timeframe of your experiences, and 24/7 support. The Enthusiast Package is $179/activity, after the 10% discount per rental, with a $19/month membership that gives you access to all of these perks.

 

We also have the Black Diamond membership which provides adventurers exclusive opportunities to have luxury experiences curated by the world’s best. The Black Diamond membership is invitation-only.

Yep! The packages are customized with apparel items based on your identified gender during the check-out process.

We recommend trying on your apparel and gear the moment you receive the package, as we can work with you to exchange sizes in advance of your adventure. However, we do request advance notice so that we can work diligently and ensure that you have everything you need to have an incredible adventure with our high-quality gear and essentials.

At Plumdrop, we’ve designed our services to give you an effortless adventure. With our Enthusiast package, we offer Concierge Services to help coordinate large gear pickup and other aspects of your adventure (such as lift passes or signing up for a class.)

 

In addition to our 24/7 customer support and Concierge Services, our elite badass athletes provide short videos for you on how to enjoy your adventure to the fullest, and provide tips and guides for the most enjoyable experience. Some of our badass athletes also run their own virtual training and consulting services, for a separate fee.

Currently, our Concierge Services are only available in the United States.

 

If you are planning an international trip, we may be able to accommodate shipping your package internationally. Send us an email at hello@plumdrop.co and provide your confirmation number and details so we can provide you with a quote based on the country you need us to ship your box to.

Concierge Service:

Plumdrop’s Concierge Service takes care of the process of renting essential gear at your outdoor adventure destination. For example, skis, boots, poles, and a lift pass will be ready at a location close to your ski resort. Scuba gear along with a boat pass will be reserved for you prior to your arrival at your destination. Every experience is as unique as you are, which is why our Concierge Experience will work with you to make sure no detail is overlooked and everything is ready for you ahead of time.

Currently, we are only operating our Concierge Services in the United States, but will continue to grow with more global destinations to be added along the way.

 

Note that we cannot guarantee Concierge Services in isolated destinations or areas with specific restrictions or limitations. We will let you know immediately once the reservation is made, and will always go the extra mile to make your journey as seamless as possible.

Yes, the fees and appropriate taxes and other handling fees will be communicated to you prior to your departure and charged ahead of time so all you have to think about is your adventure ahead!

Billing:

For the Experience Package, you will be charged immediately upon purchase, and a $450 refundable deposit will be authorized as a hold on your account until the rental items are returned.

 

For the Enthusiast Package, you will be charged a monthly $19 membership fee, and  you will be charged per activity immediately with a $450 refundable deposit per activity. We will also charge for Concierge Services charges like lift passes or large gear rentals once you confirm these arrangements.

Yes! Any of the items that you choose to keep from the rental bag you will be billed for. Plumdrop customers get 25% off of the full-price of our incredible gear.

 

If you happen to forget to pack an item and ship it back to us — don’t sweat! We allow for one week grace period for you to mail us any gear that may have gotten left behind. Also, please drop us a line at support@plumdrop.co with your confirmation number to give us a heads up.

The Essentials Bag contains everything you absolutely need for an incredible experience — like a snug base layer for a ski trip. However, these are also items that are not appropriate to rent to others, which is why when you open the items you’ll be charged for them. The price for each item will be listed on their packaging.

You’ll still receive an Essentials Bag — just in case you end up needing it! — but it’s always optional whether or not you want to open the packaged items. If you return the unopened Essentials Bag with the rental gear, you won’t get charged.

Plumdrop expects normal wear to occur, and any additional damage will be assessed and charged. Our rental policy details this as well (please add a link to rental policy).

 

You can also purchase optional insurance, which can be selected at checkout for the Experience Package. Plumdrop includes insurance automatically for all Enthusiast Package memberships.

You can select 4 or 7 day rentals, and you’ll ship your bag on the 4th or 7th day of your adventure so we can prep the bag for another adventurer.

 

If you’re running into a delay (like being caught in a blizzard!) please let us know at support@plumdrop.co. If we don’t hear from you, you’ll be charged the $450 deposit on your card, and if we don’t receive the bag within two weeks, you’ll be charged for the value of the products of the gear in the bag.

 

We want to work with you to make sure this process is as smooth as possible, so let us know what’s going on so we can help!

ENTHUSIAST PACKAGE MEMBERSHIP:

Welcome to the club! If you become a Plumdrop Enthusiast Package member, you have access to everything that Plumdrop has to offer, and can jet out to any adventure, any time, with our Concierge Service here to help you make the most of it.

 

How it works: once you sign up, we will charge a security deposit equal to the value of your first adventure ($179), and a monthly fee of $19/month.

You can cancel anytime by emailing us at support@plumdrop.co, and security deposits will be refunded upon the completion of the membership term.

We accept all major credit and debit cards. If you decide to use a debit card, we may require a backup credit card to keep on file.